The BridgeStreet Global Alliance

Global Alliance Fundamentals

• Shared Quality.The foundation of BridgeStreet Worldwide's success is rooted in a dedication to superior services provided to both Clients and Guests. Through our Global Alliance Partners, Customers receive the same standard of service they have come to expect from the BridgeStreet brand. While there may be regional differences in the accommodations, namely apartment features and amenities, there are consistent service standards upheld by all Global Alliance Partners. Guest Services teams are native to their local area and are on call 24 hours a day to assist Guests during their stay.



• Performance Metrics Accountability is paramount in providing our Customers with the maximum value for their temporary housing needs. BridgeStreet focuses on measurable performance indicators (KPI’s/CTQ’s) for all Global Alliance Partners. Our global network of providers is monitored on guest satisfaction, defect rate, responsiveness, reporting and invoicing accuracy. Utilizing the latest technology, BridgeStreet proactively manages these guest and account service metrics to ensure top quality accommodations are delivered every time. By continually meeting performance benchmarks and adhering to operating standards partners ensure their continued participation in the Global Alliance.

Partnering with the Best

In the Americas Doreen Compton 1.208.323.6519 doreen.compton @bridgestreet.com	In EMEA Nigel Carter 44.20.779.22222 nigel.carter @bridgestreet.com	In Asia/Pacific Rim Craig Ryan 65.9723.8370 craig.ryan @bridgestreet.com

How the Partnership Works